Miles Price

Miles is a Sr. Product Marketing Manager at Medallia, bringing nearly a decade of experience in product marketing. Drawing on his expertise and a passion for the contact center, he uses storytelling to craft engaging product narratives that attract new audiences, inspire people-first strategies, and elevate the customer and agent experience.

May 8, 2025

Contact Center

Why the Contact Center Should Be the Heart of Your Omnichannel CX Strategy

AI-powered conversational intelligence can transform your contact center from a reactive cost center into a…