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Chief experience officer (CXO) looking at her computer and feeling productive
Nov 21, 2022
Experience Management

What is a Chief Experience Officer? The Qualities to Hire the Bes

What is a chief experience officer (CXO), why do businesses need a CXO, and how should I hire the right one to lead my organizatio

Mary Kearl

Mary Kearl

Top Lessons from Schneider Electric
Nov 18, 2022
Digital Experience

Top Lessons from Schneider Electric in Using Data to Improve Cust

Find out how Schneider Electric, the global leader in energy management and industrial automation, is using data to improve custom

Sheila Mulrooney

Sheila Mulrooney

A young woman shops for shirts with loud prints in a boutique clothing store
Nov 14, 2022
Market Research

Top Gen Z Characteristics Businesses Need to Know

What makes Gen Z unique from other generations? Find out the top Gen Z characteristics across lifestyle, consumer behavior, dining

Andrew Custage

Andrew Custage

A woman sitting on her couch with her laptop ponders a question
Nov 09, 2022
Customer Experience

Net Promoter Score 101: How to Determine an NPS Benchmark

Promoters, passives, and detractors say a lot about the experiences you offer — here’s how to determine a net promoter score (NPS)

Medallia

Medallia

A senior manager leads a training session with brand partners in a conference room
Nov 07, 2022
Experience Management

What is Partner Experience? 3 Simple Steps to Build a Program �

Encourage and empower your partners to sell your organization’s products or services effectively — here’s how to establish a seaml

Dushyant Mitra

Dushyant Mitra

A family dressed for a cold climate looks at a store window with shopping bags in hand
Nov 02, 2022
Contact Center

5 Tips to Prepare Your Contact Center for the Holiday Season

Here’s what to do to prepare your contact center for the holiday season as the large influx of customers your agents are bound to

Justin Herrick

Justin Herrick

Two senior leaders focused on digital experience discuss recent feedback on a tablet
Oct 31, 2022
Digital Experience

5 Ways to Do More with Feedback & Optimize Digital Experienc

Customers are regularly interacting with your brand’s digital channels — here’s how to use their feedback to optimize their digita

Sheila Mulrooney

Sheila Mulrooney

Two underrepresented workers collaborate in an office lobby
Oct 26, 2022
Medallia Culture

Bringing People Together: How Medallia Built a Community-Driven D

Overcoming inequality isn’t easy, but it’s also not impossible. Here are the ways we’re building belonging through action and acco

Sophie Hossein

Sophie Hossein

Workers collaborating at an automotive manufacturing plant
Oct 24, 2022
Customer Experience

The Best Strategy for Customer Experience in the Automotive Indus

Collecting real-time customer feedback is one of the most effective ways to improve product quality and optimize customer experien

Jodi Searl

Jodi Searl

Employees in a discussion at work
Oct 21, 2022
Employee Experience

How to Identify What Matters to Employees: Using Feedback to List

Turn your employee experience (EX) program’s focus to your people — here’s how to identify what matters to employees as you ask fo

David Ostberg, PhD

David Ostberg, PhD

Example of Medallia's Automated Scoring capability
Oct 17, 2022
Experience Management

4 Ways to Analyze Customer & Employee Behavior with Medallia

Empower employees to focus on the parts of their job that require empathy, emotional intelligence, and in-depth analysis instead o

Jen Dillon

Jen Dillon

Agents in a contact center
Oct 14, 2022
Contact Center

3 Tips for a Contact Center to Train Agents, Reduce Turnover 

Customer service is pivotal to brand loyalty — here are tips for a contact center to manage (and improve) customer and agent exper

Justin Herrick

Justin Herrick