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Medallia Institute

Training, certification & research to fuel your knowledge and enable you to become a Medallia expert through tailored learning

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Maximize the impact of Medallia by maximizing your skills

No matter your role or experience, learn the Medallia Platform and its suite of products when you need, how you want, and wherever you are. The Medallia Institute enables you to listen and act on feedback, stay up-to-date on best practices, and advance your career and skillset.


Courses that enable you to realize the full value of Medallia

Medallia Institute offers a comprehensive catalog of trainings that address your top-of-mind challenges

Medallia Institute offers a comprehensive catalog of trainings that address your top-of-mind challenges

    Online, Self-Paced Training Unlock Navigator by Medallia, Medallia’s learning management system to deepen your product knowledge and understand how to set up and drive action from your program via our guided learning paths. 

    Private Classroom Training Learn from a live, dedicated trainer to coach and guide your company in an exclusive classroom environment.

    Training Events Join us for timely, live training virtual and in-person events where you’ll deepen your knowledge and meet with other Experience professionals.

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Demonstrate your knowledge

Prove your Medallia-verified skills

Prove your Medallia-verified skills

    Validate your mastery Test your knowledge of Medallia and Experience skills to ensure you’re leveraging the full power of your Medallia program.

    Continuously gain expertise Expand your knowledge with a robust set of certifications to ensure you’re consistently up-to-speed on the rapidly evolving Experience field and Medallia platform.

    Show off your credentials Publicly share your certifications on your resume & social networks. Be recognized for your skills to gain a competitive edge in the Experience field.

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Learn from expert research

Dig deep on trends and best practices

Dig deep on trends and best practices

    Research Publications Explore findings from our research on customer and employee experience practices, as well as  whitepapers on current trends.

    Assess your CX Practices See how your company’s operating practices compare to those of CX leaders.

    Take Assessment

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