Training Labs
New and included! Level up your skills on February 10 with exclusive, in-person training labs. Step into a sandbox, try new features, and get expert guidance on real-world scenarios. Medallia customers only.
Spots are limited—reserve yours when you register!
8:30am – 11:30am | TUES, FEBRUARY 10
Evolving Your Text Analytics Program & Finding Insights
Imagine you’re the administrator at a company rolling out a big new initiative. In this hands-on session, you’ll learn how to manage the Text Analytics program by:
– Creating topics to capture employee and customer comments
– Tracking results and adjusting themes as feedback evolves
– Updating reports so the latest insights are easy to find
– Using filters and Root Cause Assist to uncover meaningful insights
1:00pm – 4:00pm | TUES, FEBRUARY 10
Hands-On Practice with the Latest GenAI Features
Roll up your sleeves and try the latest tools yourself. In this workshop, test the power and personalization of Smart Response, cut through noise with Intelligent Summaries, guide teams more effectively using Coaching Intelligence, and uncover insights faster with Root Cause Assist. Walk away with practical skills and confidence to put these GenAI features to work in real scenarios at your organization.