Tracks
Five focused tracks, designed to move you and your business forward.
The new CX playbook
Shift from reactive to proactive with a new playbook that replaces static metrics with continuous listening, real-time understanding, and team-wide action.
The digital advantage
Digital isn’t just a channel. It’s the connective tissue of the customer journey. Learn how to improve experiences by spotting friction in real time and linking digital moments to the larger journey.
The power in conversations
Turn frontline moments into enterprise-wide momentum. Understand experiences at the point of service, align teams on root causes, and unlock solutions across your organization.
The experience multiplier
AI is more than insight at speed, it’s how organizations move faster, smarter, and with confidence. This track explores how AI can guide teams to take the right actions, responsibly and strategically.
Leading the shift
Great experiences don’t just happen—they’re led, aligned, and championed. Learn how to make CX everyone’s business by building the influence, structure, and momentum to drive company-wide change.