Digital Experience

As more customers spend time on websites and apps, the digital experience principles you use to shape those online customer journeys now matter even more.  While websites and apps have become fully ingrained into the heart of customer experience strategies, frustrating digital experiences are unfortunately still abundant. More than half

As more customers spend time on websites and apps, the digital experience principles you use to shape those online customer journeys now matter even more.  While websites and apps have become fully ingrained into the heart of customer experience strategies, frustrating digital experiences are unfortunately still abundant. More than half

What are your industry’s digital experience benchmarks? How do they compare to others? Discover the leaders and laggards of digital experience with our 11 industry breakdown. In the digital era, businesses that commit to continuously improving digital experiences stand the best chance at driving consistent customer engagement, conversion, and loyalty

What are your industry’s digital experience benchmarks? How do they compare to others? Discover the leaders and laggards of digital experience with our 11 industry breakdown. In the digital era, businesses that commit to continuously improving digital experiences stand the best chance at driving consistent customer engagement, conversion, and loyalty

Medallia Solution Principal Michael Mallett shares his thoughts on the latest digital experience trends and why personalizing the digital experience has become mission critical in this digital-first era. With the rapid shift to digital, customers expect exceptional digital experiences that are fast, seamless, and meaningful. So which industries have actually

Medallia Solution Principal Michael Mallett shares his thoughts on the latest digital experience trends and why personalizing the digital experience has become mission critical in this digital-first era. With the rapid shift to digital, customers expect exceptional digital experiences that are fast, seamless, and meaningful. So which industries have actually

Here’s an inside look at the integrated Medallia Digital Suite and how it empowers organizations to deliver seamless digital customer experiences that drive revenue. Today’s consumer is smarter, more connected and expects more than ever. In fact, 68% say that COVID-19 has elevated their expectations of companies’ digital capabilities, and

Here’s an inside look at the integrated Medallia Digital Suite and how it empowers organizations to deliver seamless digital customer experiences that drive revenue. Today’s consumer is smarter, more connected and expects more than ever. In fact, 68% say that COVID-19 has elevated their expectations of companies’ digital capabilities, and

No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut down on the time and resources required for online customer journey mapping. (EDITOR’S NOTE: Welcome to the final part of Medallia’s five-part blog series, Tools of Digital Experience Analytics. Each blog

No two digital experiences are the same on websites and apps. Journey visualizations, a digital experience analytics tool, cut down on the time and resources required for online customer journey mapping. (EDITOR’S NOTE: Welcome to the final part of Medallia’s five-part blog series, Tools of Digital Experience Analytics. Each blog

Form friction can make or break website or app conversions. By turning to form analytics tools, brands can quickly spot — and fix — those poor digital experiences with ease.  (EDITOR’S NOTE: Welcome to the fourth part of Medallia’s five-part blog series, Tools of Digital Experience Analytics. Each blog defines

Form friction can make or break website or app conversions. By turning to form analytics tools, brands can quickly spot — and fix — those poor digital experiences with ease.  (EDITOR’S NOTE: Welcome to the fourth part of Medallia’s five-part blog series, Tools of Digital Experience Analytics. Each blog defines

Session replay tools, a part of digital experience analytics, let you see exactly how users behave and interact on websites and apps. Going beyond traditional data, they unlock insights and add context to what analytics may not reveal.  (EDITOR’S NOTE: Welcome to the third part of Medallia’s 5-part blog series,

Session replay tools, a part of digital experience analytics, let you see exactly how users behave and interact on websites and apps. Going beyond traditional data, they unlock insights and add context to what analytics may not reveal.  (EDITOR’S NOTE: Welcome to the third part of Medallia’s 5-part blog series,

Millions of customers visiting a website or app can translate into billions of online customer behaviors. To make sense of every interaction, utilize website and app heatmaps as part of digital experience analytics.  (EDITOR’S NOTE: Welcome to the second part of Medallia’s 5-part blog series, Tools of Digital Experience Analytics.

Millions of customers visiting a website or app can translate into billions of online customer behaviors. To make sense of every interaction, utilize website and app heatmaps as part of digital experience analytics.  (EDITOR’S NOTE: Welcome to the second part of Medallia’s 5-part blog series, Tools of Digital Experience Analytics.

Tracking millions of website and app experiences at scale every day is nearly impossible — unless you’re using a digital experience score. Find out what makes this metric essential in the digital-first era. (EDITOR’S NOTE: Welcome to the first part of Medallia’s five-part blog series, Tools of Digital Experience Analytics.

Tracking millions of website and app experiences at scale every day is nearly impossible — unless you’re using a digital experience score. Find out what makes this metric essential in the digital-first era. (EDITOR’S NOTE: Welcome to the first part of Medallia’s five-part blog series, Tools of Digital Experience Analytics.

Bird’s nest behavior? Digital body language? Frustration score? As digital experience has become the customer experience for many brands, make sure you know the terms and metrics that matter the most with this ultimate Digital Experience Glossary. Today’s consumer is smarter and more connected and expects more than ever, with

Bird’s nest behavior? Digital body language? Frustration score? As digital experience has become the customer experience for many brands, make sure you know the terms and metrics that matter the most with this ultimate Digital Experience Glossary. Today’s consumer is smarter and more connected and expects more than ever, with